General

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Q. What is Leavers?

Leavers is all about celebrating the end of school with your mates. Every year, thousands of Year 12 graduates head to destinations across Australia and overseas to celebrate finishing school and make the most of their new-found freedom. Leavers.com.au has everything you need to make it unforgettable, with accommodation, events and experiences in some of the best Leavers destinations at home and overseas.

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Q. Where do the Leavers events take place?

Leavers takes place in the Dunsborough region & Bali. You can also check out Schoolies.com to explore even more of our domestic destinations. With so many incredible places to choose from, there’s somewhere for everyone to celebrate!

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Q. Why should I book my Leavers Week with Leavers.com.au?

Leavers.com.au is the only instant, online Leavers accommodation booking agent in Australia. We are specialists in creating amazing experiences for school leavers from all over the country. We have the experience and know what is important when it comes to booking leavers holidays!

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Q. How do I get a Wristband and Photo ID?

All Leavers.com.au guests will receive their official leavers.com.au photo ID when they check in! For all information relating to the Leavers WA Events including purchasing tickets (wristbands) please visit - https://www.leaverswa.com.au

New Booking

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Q. How do I book Leavers Accommodation?

Booking your dream leavers trip starts at www.leavers.com.au, it's your one stop shop for everything that you need for the week.

1. Pick a destination.
2. Find accommodation that fits your style, group, size and budget.
3. Book, pay and manage your booking online!

It's that easy! For more help you can email us at info@leavers.com.au

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Q. How do I pay the deposit?

You’ll need to pay a deposit when you make your booking through Leavers.com.au. You can pay by Visa, Mastercard or BPAY. If you need to use a parent’s card, make sure you have their permission first! Only one deposit is needed to lock in your room. Once the booking is made, the rest of your group will have 5 days to log in and pay their individual deposits.

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Q. How do I know it's safe to use my Credit Card on your website?

Leavers.com.au uses SSL for all credit card transactions. SSL is a secure method of transmitting information over the internet. Leavers.com.au does not store any credit card information. We have been certified as PCI Compliant by SecurityMetrics.

Existing Booking General

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Q. How do I make further payments?

Using the booking number and password provided in your confirmation email, everyone in your group can log in to Leavers.com.au and make their own individual payments via BPAY, Visa, Mastercard or PayPal. Please note: When choosing your group organiser, make sure it’s someone who can easily communicate with everyone and stay on top of payments. The group organiser is responsible for ensuring everyone in the booking has paid in full by the final payment due date.

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Q. What is the deadline for final payment?

You can find out your final payment due date in your booking. If you book after the final payment date has passed (typically at the end of February in your year of travel), your final payment will be due 21 days after booking.

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Q. What happens if I do not pay by the due date?

Your booking may be cancelled if payment is not received by the due date. If you’re unable to make your payment on time, please contact us at info@leavers.com.au as soon as possible.

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Q. What are house rules?

Each property has its own set of house rules that all guests are required to follow during their stay. By confirming your booking, you agree to follow these rules. House rules are there to help keep you, your friends and the property safe, while making sure everyone can enjoy their Leavers experience.

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Q. What are my responsibilities as group organiser?

As the group organiser, you’re the main point of contact for your booking. It’s your job to keep everyone up to date with payments, deadlines and important booking information. You’ll also be the first to receive any updates, so make sure you pass them on to your group.

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Q. Do I need to take out Travel Insurance?

Whether you're travelling domestically or internationally, travel insurance is highly recommended. This can cover you during your trip, while travelling to and from your destination, as well as for any unforeseen circumstances that may cause you to cancel your booking.

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Q. When will I receive my travel documents?

You’ll receive all of your travel documents a few weeks before check-in, giving you plenty of time to get ready for Leavers!

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Q. How do I claim my Bond back?

To claim your bond refund, you’ll need to log in to your booking, select the ‘Claim Your Bond’ button and follow the on-screen prompts. Please note: Bond refunds cannot be processed over the phone, and it may take up to 10 days after departing before you’re able to claim your bond.

Existing Booking Changes

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Q. How can I view my booking?

Just head to ‘My Booking’ on Leavers.com.au and log in using the booking number and password provided in your booking confirmation.

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Q. Can I make changes to my booking after it has been made?

Click the ‘My Booking’ option on Leavers.com.au to log in and view your booking. From there, you can make the following changes:

• Change the email address or contact details of group members
• Cancel a group member
• Cancel rooms

Please note: only the group organiser is able to edit another person's booking.

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Q. What happens if I want to cancel my Leavers booking?

If you cancel before your final payment due date, you will only lose your deposit. If you cancel after your final payment due date, no refund will be provided.

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Q. What happens if one of my roommates wants to cancel their place in the booking?

Members of your group can cancel themselves by logging in to their booking on Leavers.com.au. If someone cancels, the price per person may increase for the remaining group members. If you find someone to replace them, contact us to arrange the name change. Any money already paid towards the booking will be transferred to the replacement person. If your group drops below the minimum number required for your room, you may be required to move to a smaller room.

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Q. Can I change a name on my booking?

Yes you can, just log into Leavers.com.au using your booking number and password and edit your details.

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Q. What happens if I cancel or a roommate wants to cancel after full payment has been taken?

This means that full payment and deposit will not be refunded. However, they can try and find someone to replace them in the booking. If they do, then they will just need to exchange funds between themselves and the person will need to email info@leavers.com.au with the details.

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Q. Can I move my booking to a different date?

If there is still accommodation available, you are able to move your booking to a different date. However, this will incur a $60 admin fee per person.

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Q. Can I move my booking to a different building?

If there is still availability, you are able to change your booking to a different building. However, this will incur a $60 administration fee per person.